{"id":1764,"date":"2026-01-20T18:16:16","date_gmt":"2026-01-20T17:16:16","guid":{"rendered":"https:\/\/www.envirosource.store\/pomoc-a-podpora\/how-to-shop\/"},"modified":"2026-04-01T14:36:09","modified_gmt":"2026-04-01T12:36:09","slug":"how-to-shop","status":"publish","type":"pomoc-a-podpora","link":"https:\/\/www.envirosource.store\/en\/help-and-support\/how-to-shop\/","title":{"rendered":"How to shop"},"content":{"rendered":"\n

This guide will walk you step by step through the process of shopping in our e-shop. Followthe individual steps and easily place your order.<\/p>\n\n

Step 1: Select a product<\/h2>\n\n

On the e-shop, choose the product you want to buy. Click on the product and a page withdetails, price, and images will open.<\/p>\n\n

Step 2: Add to cart<\/h2>\n\n

Click the green ADD TO CART<\/strong> button.After clicking, a green notification will appear in the top right corner of the page: \u201cThe item hasbeen added to your cart!\u201d<\/strong><\/p>\n\n

\"How<\/figure>\n\n

Step 3: Check the number of products in the cart<\/h2>\n\n

Next to the cart icon in the top right corner, you will see a number \u2013 this is the number of products you currently havein your cart. This number updates each time you add a product.<\/p>\n\n

Step 4: Go to the cart<\/h2>\n\n

Click on the cart icon in the top right corner of the page. You will be redirected to theCart<\/strong> page, where you can see a list of all products, their quantities, and individual prices.<\/p>\n\n

\"How<\/figure>\n\n

Step 5: Review cart contents<\/h2>\n\n

On the cart page, check:<\/p>\n\n

    \n
  • The names of the products you have selected<\/li>\n\n\n\n
  • The quantity of each product<\/li>\n\n\n\n
  • Individual and total prices<\/li>\n\n\n\n
  • The option to change quantity (buttons + and \u2212)<\/li>\n<\/ul>\n\n

    If you want to remove a product, click the X next to the product.<\/p>\n\n

    Step 6: Proceed to checkout<\/h2>\n\n

    When you are satisfied with your cart, click the PROCEED TO CHECKOUT<\/strong> button.You will be redirected to a page where you fill in your details and choose the delivery and payment method.<\/p>\n\n

    \"How<\/figure>\n\n

    Step 7: Fill in contact details<\/h2>\n\n

    On the checkout page, fill in your contact and billing information:<\/p>\n\n

      \n
    • First name<\/strong> \u2013 your name<\/li>\n\n\n\n
    • Last name<\/strong> \u2013 your surname<\/li>\n\n\n\n
    • Street<\/strong> \u2013 house number and street<\/li>\n\n\n\n
    • ZIP code<\/strong> \u2013 postal code<\/li>\n\n\n\n
    • City<\/strong> \u2013 your city or town<\/li>\n\n\n\n
    • Phone<\/strong> \u2013 your contact number<\/li>\n\n\n\n
    • Email<\/strong> \u2013 your email address<\/li>\n<\/ul>\n\n

      Step 8: Select delivery method<\/h2>\n\n

      In the Your order section, choose how you want to receive the goods:<\/p>\n\n

      Personal pickup<\/strong> \u2013 collect the goods directly at our storePacketa \u2013 home delivery<\/strong> \u2013 the goods will be delivered to your addressPacketa \u2013 pickup point<\/strong> \u2013 collect the goods at a selected Packeta pickup point<\/p>\n\n

      Step 9: Select payment method<\/h2>\n\n

      In the Payment section, choose how you want to pay for your order:<\/p>\n\n

        \n
      • Direct bank transfer<\/strong> \u2013 you will receive bank account details and pay via bank transfer<\/li>\n\n\n\n
      • Cash on delivery<\/strong> \u2013 you pay when receiving the shipment<\/li>\n\n\n\n
      • Card payment<\/strong> \u2013 you pay using a debit or credit card<\/li>\n<\/ul>\n\n

        Step 10: Review total and complete the order<\/h2>\n\n

        Check the final Amount to pay<\/strong> (product price + shipping \u2212 any discounts). Whenyou are sure, click the PLACE ORDER<\/strong> button.<\/p>\n\n

        \"How<\/figure>\n\n

        Step 11: Order confirmation<\/h2>\n\n

        After clicking the order button, a confirmation page will appear. On this page,you will find:<\/p>\n\n

          \n
        • Order number<\/strong> \u2013 a unique identifier of your order<\/li>\n\n\n\n
        • Order date<\/strong> \u2013 when you created the order<\/li>\n\n\n\n
        • List of products<\/strong> \u2013 all items you have ordered<\/li>\n\n\n\n
        • Prices<\/strong> \u2013 individual and total amounts<\/li>\n\n\n\n
        • Delivery and payment method<\/strong> \u2013 your selection<\/li>\n\n\n\n
        • Billing details<\/strong> \u2013 the address to which the invoice will be issued<\/li>\n<\/ul>\n\n

          This information will also be sent to your email address.<\/p>\n\n

          \"How<\/figure>\n\n

          Step 12: Track your order<\/h2>\n\n

          Your order has been successfully received. After payment, you will be able to track the delivery statusin your account. You will also receive updates via email.<\/p>\n\n

          Frequently Asked Questions<\/h2>\n\n

          What should I do if I forgot to pay?<\/strong>If you have not paid within a certain period, the order may be cancelled. In this case,please contact us by email or phone.<\/p>\n\n

          Can I change my order after placing it?<\/strong>Yes, contact us as soon as possible. If the order is still being processed, we can changeor cancel it.<\/p>\n\n

          What are the delivery times?<\/strong>Delivery time depends on the selected delivery method. Usually, the shipment takes 1\u20133business days.<\/p>\n\n

          How much does shipping cost?<\/strong>The shipping cost depends on the delivery method and the weight of the shipment. You will see it when selecting the delivery method.<\/p>\n\n

          How do I know my shipment is on the way?<\/strong>After the shipment is sent, you will receive an email with a tracking number, which you can useto track the location of your shipment.<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"footnotes":""},"kategoria":[158],"class_list":["post-1764","pomoc-a-podpora","type-pomoc-a-podpora","status-publish","hentry","kategoria-purchase"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.envirosource.store\/en\/wp-json\/wp\/v2\/pomoc-a-podpora\/1764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.envirosource.store\/en\/wp-json\/wp\/v2\/pomoc-a-podpora"}],"about":[{"href":"https:\/\/www.envirosource.store\/en\/wp-json\/wp\/v2\/types\/pomoc-a-podpora"}],"version-history":[{"count":1,"href":"https:\/\/www.envirosource.store\/en\/wp-json\/wp\/v2\/pomoc-a-podpora\/1764\/revisions"}],"predecessor-version":[{"id":1765,"href":"https:\/\/www.envirosource.store\/en\/wp-json\/wp\/v2\/pomoc-a-podpora\/1764\/revisions\/1765"}],"wp:attachment":[{"href":"https:\/\/www.envirosource.store\/en\/wp-json\/wp\/v2\/media?parent=1764"}],"wp:term":[{"taxonomy":"kategoria","embeddable":true,"href":"https:\/\/www.envirosource.store\/en\/wp-json\/wp\/v2\/kategoria?post=1764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}